Iris Direct Response Services provides a specialist outsourced call centre and complaint management service, with service quality as our key focus.
Iris Direct Response Services is supported by over 250 contact centre agents located in the UK and our service facilitates a reliable and professional relationship between you and the environment in which you are operating.
Ultimately, our aim is to protect and enhance your reputation and image as a community-focused business. We understand the critical nature of maintaining good community relations and the importance of providing a well-informed point of contact for potentially sensitive issues, as well as data collection in response to questionnaires or surveys.
All our operatives are fully briefed on the details that will enable them to answer any questions posed by a caller, much in the same careful way you would answer yourself. Through our extensive service offering, we have become a truly 360-degree solution for our clients and our powerful delivery is aided by in-house experts in the fields of communications, community relations, noise and vibration consultancy and rail and construction sector practices, which ensure our staff are familiar with all relevant terminology associated with these fields.
At Iris Direct Response Services our primary focus is customer service. The specifics that make up our solution accentuate why choosing Iris DRS offers a truly unique selling point that reduces the communication time for issues and escalation. We can, therefore, guarantee the best response time in the marketplace with great confidence, as our experience and involvement in the relevant fields is unparalleled.